Frequently Asked Questions

Hanslate is a language work platform that connects individuals and businesses with a community of professional language freelancers. We provide a range of language-related jobs and cater to various fields and industries.

Our platform offers a variety of language services including translation, interpretation, localization, transcription, subtitling, proofreading, and editing.

Hanslate has a community of highly qualified, experienced, and certified language professionals who are passionate about their work, ensuring that every project is completed to the highest standards. Our platform provides transparency and control, allowing you to select the best freelancer for your project and stay involved in the process every step of the way.

Our platform supports a wide range of languages including but not limited to English, Spanish, French, German, Chinese, Japanese, Korean, and Arabic.

Registering for an account on Hanslate is easy. Simply visit the registration page, enter your email and password, fill the required form and you’re ready to go.

After posting your project, our community of freelancers will submit their proposals. You have until the end of the project to carefully review and select the best fit for your needs.  Also, you can find and hire a language professional on our platform by searching for specific services or language pairs, reviewing their profiles and portfolios, and contacting them directly through our messaging system.

Yes, you can easily communicate with your chosen freelancer through our secure workspace within the site. At Hanslate, we offer a variety of communication options to help you connect with language professionals from around the world. Our chat, call, and video call features are designed to make it easy for you to communicate with your language professional in real-time, no matter where you are.

We have a strict vetting process that includes verifying credentials, work experience, and language proficiency. We also allow clients to leave reviews and ratings for language professionals, which can help ensure quality.

Our pricing structure varies depending on the type of service, language pair, complexity of the project, and turnaround time. We strive to provide competitive rates and transparent pricing to our clients.

We take confidentiality and data privacy very seriously and have strict policies in place to protect client information. Language professionals on our platform are required to sign a non-disclosure agreement (NDA) upon request.

Payment is processed through our platform and can be made using various methods such as PayPal, bank transfer, or credit card. We require payment in full before delivering the final product to the client. Payment will be withheld until the work is approved by the client or the deadline for approval has been met.

Our platform offers customer support through our messaging system and email. We strive to respond to inquiries and requests in a timely manner and provide support throughout the entire process.

Service Fees - Minimum Money Withdrawal

 As a platform, we charge fees to both clients and freelancers for using our services. We charge clients a service fee of 15% on the total project cost. For freelancers, we apply a service fee of 20% on the project value.

The minimum amount for freelancers to withdraw money from their account is $100.

The minimum withdrawal amount ensures that freelancers can efficiently manage their earnings. Once a freelancer’s account balance reaches or exceeds $100, they can request a withdrawal and transfer the funds to their preferred payment method.

Please refer to our fees policy for detailed information on any fees associated with withdrawals. Depending on the payment method chosen by the freelancer, there may be applicable fees or charges.Please refer to our fees policy for detailed information on any fees associated with withdrawals. Depending on the payment method chosen by the freelancer, there may be applicable fees or charges.

No, freelancers cannot initiate a withdrawal for an amount below the specified minimum. The minimum withdrawal requirement ensures that freelancers receive a substantial payment while optimizing the processing and transaction costs.

Freelancers can easily track their account balance and withdrawal eligibility through their account dashboard. The dashboard provides a clear overview of the available balance, pending payments, and withdrawal options.

Secured Payment Method

The security of our payment method is of utmost importance to us. We have implemented robust security measures to safeguard your financial transactions and personal information. Our payment method follows industry-standard encryption protocols to ensure the confidentiality and integrity of your data.

We employ advanced security features, including encryption and secure socket layer (SSL) technology, to protect your payment information. These measures encrypt your data during transmission, making it virtually impossible for unauthorized parties to intercept or access your sensitive details.

As a part of our commitment to security, we do not store your financial information on our platform. All payment transactions are securely processed through trusted third-party payment gateways, minimizing the risk associated with storing sensitive data.

Yes, you can trust the payment process on our platform. We work with reputable payment service providers that adhere to stringent security standards. Our platform undergoes regular security audits and assessments to ensure compliance with industry best practices, providing you with a safe and reliable payment experience.

To enhance the security of your account, we recommend using strong, unique passwords and enabling two-factor authentication (2FA) if available. Regularly monitoring your account activity and promptly reporting any suspicious transactions or unauthorized access is also crucial for maintaining security.

Chat FAQ

 Our chat, call, and video service is available to all users, including clients and freelancers. It is designed to facilitate seamless communication and collaboration between clients and freelancers on our platform.

No, freelancers cannot initiate the first contact with clients. Clients have the ability to search for specific freelancers or services and initiate communication after checking the freelancer’s profile.

Clients can contact freelancers in two ways. First, they can contact freelancers after receiving a proposal for their project. Second, clients can proactively search for specific freelancers or services and initiate communication by checking the freelancer’s profile and contacting them through our chat, call, and video service.

Once the client initiates the first contact with a freelancer, whether through a received proposal or proactive search, and clicks on the “chat now” button, the client’s name will be automatically added to the freelancer’s chat contact list. This allows the freelancer to communicate with the client at any time using our chat, call, and video service.

Yes, conference calls are permitted for up to 6 users. This means that you can have a maximum of 6 participants in a conference call, including the client and the freelancers involved in the project.

No, you do not receive email notifications for incoming messages or contacts through the chat, call, and video service. It is recommended to regularly check your dashboard to stay updated on new messages and contact requests.

No, it is not possible to have a video call and actively work on our website simultaneously within the same window. However, you can enlarge the video screen by clicking on it, and it will open in another tab or window, allowing you to continue your video call while accessing and working on other parts of our website.