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Administrative & Secretarial 
Sales & Marketing 
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Translation & Language Services How can we help you?
I forgot my password
- Go to the login page of the website or application for which you have forgotten your password.
- Look for the “Forgot Password” or “Reset Password” link. This is usually located below the login button.
- Click on the link and follow the instructions. You may be asked to enter your email address, username, or phone number.
- Check your email inbox or phone messages for a password reset link or code. Follow the instructions provided to reset your password.
- If you do not receive an email or message with a password reset link or code, try checking your spam or junk folder.
- If none of the above options work, you may need to contact the website or application’s customer support for further assistance.
Remember to choose a strong, unique password and to keep it safe and secure.
Profile
As a freelancer on Hanslate, your profile is your first impression to potential clients. Here are key elements to make it stand out:
Skills & Expertise: Clearly list your skills and areas of expertise to attract the right clients.
Specializations: Highlight any niche skills or industries you specialize in to showcase your unique value.
Experience: Include past projects, relevant work history, and accomplishments to build credibility.
Education & Certifications: Display any degrees, certifications, or training that strengthen your qualifications.
Rates & Pricing: Set clear pricing for hourly or project-based work so clients know what to expect.
Availability: Indicate your working hours and availability to ensure smooth collaboration.
Portfolio & Samples: Showcase your best work to demonstrate your skills and quality.
Professionalism: Maintain a polished profile with clear writing and a professional profile image.
By optimizing your profile with these elements, you’ll increase your chances of securing more freelance opportunities on Hanslate.
Posting a Project on Hanslate
- Log in or Sign Up – Create an account or log in to access the “Post a Project” page.
- Describe Your Project – Provide key details such as scope, timeline, and requirements.
- Set Your Budget – Choose a fixed price or hourly rate based on your needs.
- Select a Category – Pick from Graphics & Design, Data Analysis, Social Media Marketing, Writing & Editing, Programming & Tech, Translation &Languages, Business & Finance, and more.
- Choose Required Skills – Specify expertise needed, such as software proficiency, industry knowledge, or technical skills.
- Review & Publish – Double-check all details and post your project. Freelancers will submit proposals based on your requirements.
Finding Projects on Hanslate
1. Browse the Job Board
Check the job board for new projects and apply with a strong proposal highlighting your skills.
2. Use Search Filters
Find projects that match your expertise by using relevant keywords and filters.
3. Connect with Clients
Follow up with past clients to explore new opportunities and build long-term relationships.
4. Optimize Your Profile
Ensure your profile is complete with skills, experience, rates, and availability to attract clients.
5. Be Responsive
Reply quickly to client inquiries to improve your chances of getting hired.
6. Set Competitive Rates
Price your services based on experience and industry standards to attract the right clients.
7. Request Reviews
Ask for feedback after completing projects to enhance your profile and credibility.
Use these steps to land more projects and grow your freelance career on Hanslate!
Payment issues
- Payment processing errors: There may be instances where there are technical errors in the payment processing system, which can lead to delayed or failed payments.
- Payment disputes: There may be instances where the client disputes the payment, leading to delays or even cancellation of payment.
- Payment transfer fees: Some payment methods may charge transfer fees or foreign transaction fees, which can reduce the amount of payment received by the freelancer.
- Payment currency conversion issues: If the payment is in a different currency than the freelancer’s bank account, there may be currency conversion issues, such as fluctuating exchange rates or additional fees for currency conversion.
To avoid these issues, it’s important to stay up-to-date with the platform’s payment policies and payment release timelines. Freelancers should also communicate with the platform’s support team if there are any payment-related issues, such as delays or disputes.
Dispute resolution
Ideally, when a dispute arises on a freelance language platform, the client and freelancer should first attempt to communicate directly with each other to resolve the issue. This can often be the quickest and most effective way to find a resolution that is satisfactory to both parties.
However, in some cases, it may be difficult or impossible to resolve the dispute through direct communication. For example, if one party is unresponsive or uncooperative, or if there is a significant language barrier, it may be necessary to involve the platform’s customer support team to mediate the dispute.
In general, it’s a good idea for both clients and freelancers to keep records of all communications and transactions related to a project, including messages exchanged on the platform, payment receipts, and any other relevant documentation. This can help to provide a clear record of the situation if a dispute does arise, and can make it easier to find a resolution that is fair to both parties.
Trust and safety
- Identity Verification: The platform may require clients and freelancers to verify their identities before they can participate in transactions. This can help to prevent fraudulent or malicious activity and build trust between clients and freelancers.
- Payment Protection: The platform may have payment protection measures in place to ensure that freelancers are paid fairly for their work. For example, the platform may hold payment in escrow until the project is completed to ensure that the client is satisfied with the work.
- Ratings and Reviews: Clients can leave ratings and reviews for freelancers based on their experience working together. This can help to ensure that future clients can choose reliable and trustworthy freelancers.
- Safety Guidelines: The platform may have specific safety guidelines in place to protect freelancers from harassment or other safety concerns. For example, the platform may prohibit clients from requesting personal contact information from freelancers or engaging in inappropriate behaviour during communication.
- Customer Support: The platform may have a responsive and helpful customer support team to help address any concerns or issues that clients or freelancers may have.
Overall, trust and safety are critical components of any successful freelance language platform. By implementing these measures and working together to build a culture of trust and respect, clients and freelancers can feel confident in the quality of their work and the fairness of their transactions.
Quality control
For clients
- Provide Clear Instructions: Be specific and detailed about your project requirements. Whether it’s design, writing, programming, or any other service, clear instructions ensure the freelancer understands your vision.
- Give Constructive Feedback: After receiving the work, review it thoroughly and offer helpful feedback. This improves future projects and ensures the freelancer meets your needs.
- Rate the Work: Provide an honest and fair rating of the work to help other clients make informed decisions and encourage quality in the marketplace.
- Address Issues Quickly: If you notice any issues, such as missing details or errors, communicate them to the freelancer promptly so they can be addressed without delay.
For freelancers
- Follow Instructions Carefully: Always adhere to the client’s instructions, whether it involves design elements, project scope, or specific tools/technologies. This is key to meeting expectations.
- Review Your Work: Before delivering, proofread, test, or review your work carefully. Ensuring no errors or omissions will enhance your professional reputation.
- Request Feedback: Ask for feedback once the project is complete. It helps improve your services and strengthens future client relationships
- Upskill Continuously: Keep improving your skills through training, certifications, and staying up-to-date with industry trends. This enables you to offer the highest quality services across different fields.
Confidentiality
- You should consider signing a confidentiality agreement before starting work with your client/freelancer. This document outlines the terms of the confidentiality agreement, including what information is considered confidential and the consequences of any breach of confidentiality.
- You should use secure communication channels, such as the built-in chat or video call feature on the platform, to discuss any confidential information. You should avoid using unsecured communication channels, such as email or social media, which can be easily intercepted by third parties.
- You should encrypt any sensitive files you share with your client/freelancer on the platform. This adds an extra layer of security to the files and ensures that only authorized parties can access them.
- You should limit access to confidential information to only those who need to know. You should also use strong and unique passwords for your accounts to prevent unauthorized access.
- You should delete any confidential files after the project is complete. You should also securely erase any files that are no longer needed to ensure that they cannot be recovered by unauthorized parties.
Frequently Asked Questions
Hanslate is a language work platform that connects individuals and businesses with a community of professional language freelancers. We provide a range of language-related jobs and cater to various fields and industries.
Our platform offers a variety of language services including translation, interpretation, localization, transcription, subtitling, proofreading, and editing.
Hanslate has a community of highly qualified, experienced, and certified language professionals who are passionate about their work, ensuring that every project is completed to the highest standards. Our platform provides transparency and control, allowing you to select the best freelancer for your project and stay involved in the process every step of the way.
Our platform supports a wide range of languages including but not limited to English, Spanish, French, German, Chinese, Japanese, Korean, and Arabic.
Registering for an account on Hanslate is easy. Simply visit the registration page, enter your email and password, fill the required form and you’re ready to go.
After posting your project, our community of freelancers will submit their proposals. You have until the end of the project to carefully review and select the best fit for your needs. Also, you can find and hire a language professional on our platform by searching for specific services or language pairs, reviewing their profiles and portfolios, and contacting them directly through our messaging system.
Yes, you can easily communicate with your chosen freelancer through our secure workspace within the site. At Hanslate, we offer a variety of communication options to help you connect with language professionals from around the world. Our chat, call, and video call features are designed to make it easy for you to communicate with your language professional in real-time, no matter where you are.
We have a strict vetting process that includes verifying credentials, work experience, and language proficiency. We also allow clients to leave reviews and ratings for language professionals, which can help ensure quality.
Our pricing structure varies depending on the type of service, language pair, complexity of the project, and turnaround time. We strive to provide competitive rates and transparent pricing to our clients.
We take confidentiality and data privacy very seriously and have strict policies in place to protect client information. Language professionals on our platform are required to sign a non-disclosure agreement (NDA) upon request.
Payment is processed through our platform and can be made using various methods such as PayPal, bank transfer, or credit card. We require payment in full before delivering the final product to the client. Payment will be withheld until the work is approved by the client or the deadline for approval has been met.
Our platform offers customer support through our messaging system and email. We strive to respond to inquiries and requests in a timely manner and provide support throughout the entire process.
